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How We Handle Your Account and Payment Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, verify withdrawals and keep the platform secure. This policy covers the personal data you share when you register, fund your account or contact support.

Account registration dataPayment transaction recordsDevice and login historySupport conversation logsCookie and session tracking

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What We Collect and Why

kriya live Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we ask for your mobile number, email and date of birth so we can verify you're eligible to play and send withdrawal confirmations. Payment data flows through bKash, Nagad and Rocket; we see the transaction reference and amount but not your

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wallet PIN or full account credentials. We log your IP address, device type and browser to detect suspicious login patterns and block unauthorised access attempts. Support tickets and live-chat transcripts are stored so our team can follow up on unresolved queries. We also drop cookies to
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keep you logged in across sessions and remember your language preference. We hold this data as long as your account remains active; closed accounts are archived for regulatory record-keeping, typically six years, then purged. Access depends on local law and eligible regions; if online gaming is
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restricted where you live, you will not be able to register or deposit. We do not sell your personal information to third parties. Marketing messages go only to opted-in accounts, and you can unsubscribe from the account-settings page or by replying to any promotional email. If
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you want to see what we have on file, request a correction, or ask us to delete your account data, email our support team with your registered mobile number as proof of ownership.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions and Data Requests

If you want to review the personal data we hold, correct a detail on your account profile, or request deletion after closure, reach us through any of these channels. Include your registered mobile number so we can verify ownership before releasing or changing account information.

Live Chat Open the support bubble in the bottom corner of any page and select privacy enquiry from the topic menu. Our team will confirm your identity with the mobile number on file, then walk you through the data-access or deletion process in real time.

Email Support Send your data request to our support address with the subject line Privacy Request and your registered mobile number in the body. We respond within two business days with the next steps, whether that is a data export file or a deletion confirmation.

Account Settings Log in and open account settings to toggle marketing consent, update your email or mobile number, and view recent login history. For full data exports or account deletion, you will still need to confirm identity through live chat or email.

How We Protect Your Information

We encrypt login sessions with SSL, store passwords as one-way hashes, and route payment confirmations through bKash, Nagad and Rocket APIs so your wallet PIN never touches our servers. Account data lives on secure infrastructure with restricted access; only support staff who need to resolve your ticket can view your profile, and every lookup is logged for audit.

Data Encryption Every page on kriya live runs over HTTPS, so login credentials and payment details travel encrypted between your device and our servers. Passwords are hashed with industry-standard algorithms; even our engineers cannot reverse them to plaintext, which is why password-reset flows require email or SMS confirmation.

Cookie Policy We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to see which games and payment methods get used most. You can block third-party trackers in your browser settings; session and preference cookies are required for the platform to work.

Retention and Deletion Active accounts stay on file indefinitely; dormant accounts older than three years are archived with transaction history intact for regulatory compliance. If you close your account and request deletion, we remove personal identifiers but keep anonymised bet records and payment logs to meet financial-audit requirements in supported jurisdictions.

Third-Party Sharing We share transaction data with bKash, Nagad and Rocket only to process deposits and withdrawals; game studios receive anonymised session identifiers to run their RNG and live-dealer feeds. We do not sell contact lists or betting patterns to advertisers, and marketing emails go only to accounts that opted in during registration or later in settings.

Privacy Policy Questions

We ask for your mobile number, email address and date of birth during sign-up so we can verify your age, send withdrawal confirmations and detect duplicate accounts. Payment wallets like bKash, Nagad and Rocket are linked after registration through their own verification flows.

No. When you deposit via bKash, Nagad or Rocket, you authorise the payment inside your own wallet app using your PIN or biometric. We receive only a transaction reference and the amount credited; your wallet credentials never reach our servers.

Closed accounts are archived with transaction history intact for six years to meet financial-record requirements in supported regions, then purged. If you request deletion, we remove personal identifiers immediately but keep anonymised bet and payment logs for regulatory audit purposes.

Yes. Contact support via live chat or email with your registered mobile number, and we will send you a JSON or PDF export of your profile details, transaction history, login records and support tickets within two business days.

Log in to account settings and toggle off promotional messages, or click the unsubscribe link at the bottom of any marketing email. You will still receive transactional messages like withdrawal confirmations and password-reset codes because those are required to operate your account.

We share anonymised session data with game studios so they can run their RNG and live-dealer feeds, and we send transaction references to bKash, Nagad and Rocket to process payments. We do not sell personal data or betting patterns to advertisers or data brokers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash Casino Play InfoAbout Us

How We Handle Your Account and Payment Information

Privacy Questions and Data Requests

How We Protect Your Information

Privacy Policy Questions

01 What personal data does kriya live collect when I register?

02 Does kriya live store my bKash or Nagad wallet PIN?

03 How long does kriya live keep my account data after I close it?

04 Can I download a copy of the data kriya live holds on me?

05 How do I stop marketing emails from kriya live?

06 Does kriya live share my betting history with third parties?

Privacy Policy

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